Privacy Policy

Introduction

Welcome to eclean (“Company”, “we”, “us”, or “our”). This Privacy Policy governs the collection, use, disclosure, and safeguarding of your personal data when you access and utilize our software-as-a-service (SaaS) application for PC optimization (the “Service”). We are committed to ensuring that your privacy is protected in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

Data Collection

In connection with your use of our Service, we may collect and process various categories of personal data, which may include, but are not limited to:

Identification Data: Usernames, email addresses, and other identifiers necessary for account creation and verification.
Payment Information: Billing addresses and payment-related information processed through our third-party payment processor, Stripe, in accordance with their privacy policies.
Customer Support Data: Communications and inquiries sent to us via our customer support platform, Intercom, which may include personal data pertinent to your inquiries.

Additionally, we may gather analytical data regarding user interactions with the Service. Such data is aggregated and anonymized to derive insights related to application performance and user engagement trends.

Purpose of Data Collection

The personal data that we collect serves the following purposes:

Account Management: To facilitate account creation, verification, and maintenance, thereby allowing users to utilize our Service seamlessly across multiple devices.
Transaction Processing: To enable secure processing of payments and management of subscription revenue.
Customer Support: To respond to user inquiries, provide technical assistance, and enhance service delivery based on user feedback.
Analytics and Improvement: To conduct analysis aimed at improving the functionality and performance of the Service.

We do not sell, trade, or otherwise transfer your personal data to third parties for their own marketing purposes. However, we engage with trusted third-party service providers who assist us in operating our Service, conducting our business operations, or servicing you under the following conditions:

Stripe: Engaged for payment processing services. Please refer to Stripe’s privacy policy for details on their handling of your payment information.
Intercom: Utilized for customer support and communication purposes.
Google Analytics 4: Employed for web analytics to understand user behavior on our website.
Microsoft Clarity and Umami Analytics: Used for anonymized analytics regarding web usage patterns.

These third-party vendors are contractually obligated to maintain the confidentiality and security of your personal data and are prohibited from using it for any purposes other than those explicitly stated herein.

Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy or as required by law. Specifically, if you choose to delete your account via the eclean.gg web dashboard, all associated personal data will be permanently deleted from our systems within thirty (30) days.

User Rights

In accordance with applicable data protection laws, you possess certain rights concerning your personal data:

Right to Access: You have the right to request copies of your personal data that we hold about you. Such requests will be processed within thirty (30) days.
Right to Rectification: You have the right to request correction of any inaccuracies in your personal data.
Right to Erasure: You may request that we delete your personal data; such requests will be honored within thirty (30) days. Please be advised that certain KYC (Know Your Customer) information may be retained as mandated by applicable laws.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
Right to Data Portability: In certain circumstances, you may request that we provide your personal data in a structured, commonly used, and machine-readable format.

Please note that while we strive to comply with your requests, we cannot guarantee that all third-party partners will delete all associated personal data without further action on your part.

Security Measures

We take the security of your personal data seriously and implement a robust zero-trust security framework designed to protect all personal data associated with eclean accounts. This includes employing stringent technical measures such as encryption, access controls, and server security protocols enforced by our third-party service providers to mitigate risks of data exposure or unauthorized access.

International Users

The Service is accessible on an international scale. We ensure that our privacy practices comply with relevant legal frameworks governing data protection, including but not limited to the GDPR for users located in the European Union and the CCPA for users in California, USA.

Cookies and Tracking Technologies

At eclean, we utilize cookies and similar tracking technologies to enhance your experience with our Service. This section outlines the types of cookies we use, their purposes, and how you can manage your cookie preferences.

Types of Cookies We Use

Session Cookies: These cookies are temporary and are used for session management on our website and within the application. They help us recognize you as you navigate through different pages and ensure a seamless user experience. Session cookies expire once you close your browser.
Persistent Cookies: We also use persistent cookies to store your preferences and enhance your experience during future visits. These cookies remain on your device for a set period or until you manually delete them.
Third-Party Cookies: We engage third-party services that may place their own cookies on your device. These include:

Google Analytics 4: Used for web analytics to understand user behavior on our website.
Umami Analytics: Employed for anonymized analytics regarding web usage patterns.
Microsoft Clarity: Utilized for user interaction analysis to improve our service.
HubSpot: Implemented for customer relationship management (CRM) and marketing purposes aimed at B2B customers.
Intercom: Used for customer support and communication purposes.
Stripe: Engaged for payment processing services, which may include cookies for fraud prevention and transaction security.

Purpose of Cookies

The cookies we use serve various purposes, including but not limited to:

Facilitating account management and session continuity.
Analyzing user interactions to improve our Service and user experience.
Managing customer relationships and marketing communications.
Ensuring secure payment processing and preventing fraudulent activities.

You have the ability to manage your cookie preferences at any time. Most web browsers allow you to refuse cookies or to alert you when cookies are being sent. You can adjust your browser settings to control the acceptance of cookies based on your preferences. Additionally, please note that if you choose to refuse certain cookies, some parts of our Service may not function properly.

For more information on how to manage cookies in popular browsers, please refer to the following links:

OAuth Integrations

We offer integrations with Google and Discord to facilitate a streamlined account creation process. By using these services, you can create an account with eclean quickly and conveniently. When you choose to sign up or log in using Google or Discord, we will collect the following information from these providers to create your account:

Avatar: Your profile picture as provided by the service.
Email Address: Your email address associated with your Google or Discord account.
Username: Your username from the respective service.

Please note that Google and Discord have their own privacy policies regarding the collection, use, and disclosure of your data. We encourage you to review their privacy policies to understand how they handle your personal information.

At eclean, we only receive the necessary information from these providers to create your account and facilitate your use of our Service. We do not store any sensitive authentication data from Google or Discord beyond what is required for account management purposes.

Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy at any time. Any changes will be communicated via updates posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically for any modifications.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our practices concerning your personal data, please contact us at:

Email: [email protected]
Physical Address: Suite 3194 Unit 3a, 34-35 Hatton Garden, London, United Kingdom, EC1N 8DX

Need clarification? Email our team