How can we help?
Talk to a person, find the right inbox, or look it up yourself.
Talk to support.
Replies within one business day
One support team behind two routes, so pick whichever is closest.
- Fastest
Live chat on the site
The fastest route to a human. When chat is offline, your message goes to the support inbox instead.
Opens your email app
-
Email support
Prefer writing it all down? Send the details to hello@eclean.gg.
hello@eclean.ggReplies within one business day
Help yourself, any hour.
Most questions are already answered in the knowledge base, and the community usually knows the rest.
- Guides and troubleshooting for every module. help.eclean.gg
Help center
- Ask questions, share feedback, and vote on ideas. The team answers there too. answer.eclean.gg
Community forum
- Real-time chat with the community and the team, from quick fixes to what we are building next. discord.gg/eclean
Discord
Find the right inbox.
9 inboxes
Every address is read by the team it belongs to. Pick the wrong one and we forward it.
General support and account help
Anything about eclean, your install, your account, or accessibility. When in doubt, start here. hello@eclean.ggBilling support
Questions about charges, receipts, invoices, refunds, and subscription changes. billing@eclean.ggSales
Volume licensing, resellers, and B2B sales inquiries. b2b@eclean.ggPartnerships
Collaborations, integrations, and partner programs. partners@eclean.ggTrust and safety
Reports of misuse or harmful behavior, and account appeals. safety@eclean.ggSecurity and abuse reports
Report a vulnerability or anything that looks off. We read these first. security@eclean.ggPrivacy and data protection
Data requests, deletions, and questions about what eclean collects. privacy@eclean.ggLegal, copyright, and law enforcement
Formal legal notices, intellectual property claims, and law-enforcement requests. legal@eclean.ggPress
Interviews, media questions, and everything in the press kit. press@eclean.ggReport a serious concern.
Reports of misuse, harmful behavior, or compliance concerns go to our trust and safety inbox. A real person reads it.
Email trust and safety
Official accounts.
If an account isn't on this list, it doesn't speak for us.