Frequently asked questions. Sorted by when they come up.

One app for the everyday work of looking after Windows. It cleans junk, trims startup, and manages the apps you install, and every change is explained before it happens. The core is free on Windows 10 and 11.

Yes. The core of eclean, understanding your PC and keeping it tidy, is free without time limits or nagging. Pro adds the upkeep that runs on its own, like weekly cleanup.

Yes. The installer is a single signed file from our own release server, with no bundled extras. While our signing certificate is new, Windows SmartScreen may ask you to confirm the publisher, which reads eclean Labs AB, the company that signs our Windows installer. What the app collects, and what it never touches, is documented in the trust center.

Very little. If your PC runs Windows 10 or 11 (64-bit), it runs eclean. The full spec sheet is one page long.

Not at all. eclean is a standalone app built for standard Windows 10 and 11, and it never expects, suggests, or requires AtlasOS. If you already run AtlasOS, eclean is fully supported there and is the tool we recommend for the ongoing upkeep.

Storage Sense and Disk Cleanup are a good floor, and eclean does not pretend otherwise. They clear temporary files on a schedule, but they do not review app leftovers, startup, or installed software, and they never explain what went. eclean covers that layer and shows its work, so the two are companions more than rivals.

eclean Labs AB, a Swedish company started by the team behind AtlasOS, the Windows playbook trusted by millions of enthusiasts. The company page tells the longer story.

It is designed not to. Every change is explained before it is applied, you decide what runs, and supported changes keep a route back inside the app, so nothing you try has to be permanent.

For the everyday maintenance those utilities are known for, yes. eclean covers cleaning, startup, and app management in one place, and the comparison pages walk through the differences feature by feature.

On purpose. Registry cleaning has not delivered measurable speed on any Windows since XP, and the category keeps shipping it because a scary count of issues sells scans. eclean only ships changes whose effect you can see and verify.

Yes, with Pro. Automatic cleanup clears what apps leave behind every week, even when eclean is closed. Stay optimized puts your changes back after a Windows update. Without Pro, eclean works when you open it.

Free, Pro, and Family. Pro covers up to 2 PCs you personally use and adds upkeep that runs on its own, like weekly cleanup. Family shares Pro across up to 5 PCs in your household, each with their own account. Current prices are on the pricing page.

Because subscriptions are our only revenue, and we would rather be funded by people choosing to stay than by data sales, bundled offers, or paid major upgrades. Subscribers fund the free tier, and if you stop paying you keep it. Our finances are public if you want to check the claim.

A Pro license covers up to 2 PCs you personally use, so install eclean on your desktop and laptop with the same account. For a household with several people, the Family plan shares Pro across up to 5 PCs, each with their own account.

Your first Pro or Family subscription starts with a free trial, and the pricing page shows how long it runs. Checkout asks for a card so the plan can renew, but nothing is charged until the trial ends, and Stripe emails you a few days before that. Cancel from Billing in your account before the end and you pay nothing, and eclean returns to the free tier. It is one trial per person, and it is never offered on top of a running discount.

Checkout runs through Stripe, so your payment details never touch our servers. Depending on your country, currency and plan, Checkout can offer major cards (including Apple Pay and Google Pay), Link, PayPal, Amazon Pay, Revolut Pay, bank debits (SEPA and ACH), local methods such as iDEAL | Wero, Bancontact, BLIK, Pix and UPI, and Klarna. Checkout only shows the ones that work for your purchase, and the list can change over time. If yours is missing, tell us on the community forum.

Taxes, fees, and who you buy from follow the country you are billed in. Prices never do. They are in USD wherever you are. The pricing page shows the country we work out from your connection so you can correct it before you buy instead of answering a question on the way to checkout. Your choice only sets up the checkout session and stays with your billing details.

It depends on your billing country. If your billing country is in the EU or is Monaco, you buy directly from eclean Labs AB in Sweden. In every other supported country, Stripe is the merchant of record, so it formally sells the subscription and issues your receipt (the account shows this as Link, Stripe merchant of record). Either way the product, the price, and our refund policy are the same. Your account shows which one applies to you.

Yes, from Billing in your account. Taxes follow the new address from your next invoice. Whoever sells your subscription is fixed for as long as it runs, so if you move to a country the other seller covers, your current subscription stays as it is until you cancel and subscribe again.

Yes. Apple Pay, Google Pay, and Link all work at checkout, so on most devices paying is one confirmation rather than a form. Wallets follow the same refund and cancellation rules as every other method.

Yes. Pro and Family are tied to your eclean account, which is what lets one license cover your desktop and your laptop.

eclean returns to the free tier. Nothing breaks, nothing is deleted, and every change you applied stays exactly as you left it, including its route back.

Yes, generous ones. Every purchase, renewals included, has a 14-day no-questions refund, and your first subscription is covered by a full 30-day money-back guarantee. The details are in our refund policy, but the short version is that you contact us and we make it right.