Billing
Plans, licenses, and how checkout works.
What are the plans?
Free, Pro, and Family. Pro covers up to 2 PCs you personally use and adds upkeep that runs on its own, like weekly cleanup. Family shares Pro across up to 5 PCs in your household, each with their own account. Current prices are on the pricing page.
Why a subscription and not a one-time license?
Because subscriptions are our only revenue, and we would rather be funded by people choosing to stay than by data sales, bundled offers, or paid major upgrades. Subscribers fund the free tier, and if you stop paying you keep it. Our finances are public if you want to check the claim.
Can I use one license on several PCs?
A Pro license covers up to 2 PCs you personally use, so install eclean on your desktop and laptop with the same account. For a household with several people, the Family plan shares Pro across up to 5 PCs, each with their own account.
How does the free trial work?
Your first Pro or Family subscription starts with a free trial, and the pricing page shows how long it runs. Checkout asks for a card so the plan can renew, but nothing is charged until the trial ends, and Stripe emails you a few days before that. Cancel from Billing in your account before the end and you pay nothing, and eclean returns to the free tier. It is one trial per person, and it is never offered on top of a running discount.
What payment methods do you support?
Checkout runs through Stripe, so your payment details never touch our servers. Depending on your country, currency and plan, Checkout can offer major cards (including Apple Pay and Google Pay), Link, PayPal, Amazon Pay, Revolut Pay, bank debits (SEPA and ACH), local methods such as iDEAL | Wero, Bancontact, BLIK, Pix and UPI, and Klarna. Checkout only shows the ones that work for your purchase, and the list can change over time. If yours is missing, tell us on the community forum.
Why do you need my billing country?
Taxes, fees, and who you buy from follow the country you are billed in. Prices never do. They are in USD wherever you are. The pricing page shows the country we work out from your connection so you can correct it before you buy instead of answering a question on the way to checkout. Your choice only sets up the checkout session and stays with your billing details.
Who am I buying from?
It depends on your billing country. If your billing country is in the EU or is Monaco, you buy directly from eclean Labs AB in Sweden. In every other supported country, Stripe is the merchant of record, so it formally sells the subscription and issues your receipt (the account shows this as Link, Stripe merchant of record). Either way the product, the price, and our refund policy are the same. Your account shows which one applies to you.
Can I change my billing address?
Yes, from Billing in your account. Taxes follow the new address from your next invoice. Whoever sells your subscription is fixed for as long as it runs, so if you move to a country the other seller covers, your current subscription stays as it is until you cancel and subscribe again.
Do you support digital wallets?
Yes. Apple Pay, Google Pay, and Link all work at checkout, so on most devices paying is one confirmation rather than a form. Wallets follow the same refund and cancellation rules as every other method.
Do I need an account to buy?
Yes. Pro and Family are tied to your eclean account, which is what lets one license cover your desktop and your laptop.
Still looking for an answer?
The help center covers every module in depth, and the contact page puts a human within reach.
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